Privacy notice

This notice covers Quality Verification Services, S.A., which operates clientconsent.org under the trade name Client Consent.

What we hold

• Contact details — name, phone number, email address, postal area.
• The permission record itself — when it was given, through which method, what the person was told, and which companies were named.
• Where permission was given on a recorded call, the recording, and where it was given on a web form, a certificate identifying that submission.
• Any opt-out request, with its date and reference number.
• Enquiry details such as a loan amount or property location, where provided.

Why we hold it

To pass enquiries to the companies named in the permission, and to prove what was agreed if it is ever questioned. The second purpose is why records are kept after contact ends — a permission you cannot evidence is worth nothing to you or to us.

Who we share it with

The companies named in the permission at the time it was given — see the dated list — and the service providers who operate our systems on our instructions. We do not sell information to anyone not covered by the permission.

Financial privacy (GLBA)

Where an enquiry concerns a mortgage or other financial product, the information is nonpublic personal information under the Gramm-Leach-Bliley Act. We disclose it only as permitted by that Act and only to the companies named in the permission. We maintain physical, electronic and procedural safeguards to protect it.

How long we keep it

Permission records and recordings: five years from the last contact. Opt-out records: kept indefinitely, because deleting one could cause contact to resume.

Your rights

• Stop being contacted, wholly or by method.
• Ask what we hold about you, and get a copy.
• Ask us to correct it.
• Ask us to delete it, except where a record must be kept to honour an opt-out.
• California residents: request disclosure of the categories collected and shared, and opt out of sharing for value. Exercising any of these will never be held against you.

Use optout@clientconsent.org or +502 4210-3333 for any of the above.

Contacting us

Quality Verification Services, S.A.
Calzada Roosevelth 14-82, Z.7, Centro Comercial Galerias Prima, Nivel 2, Local 208, Anexo Planta Baja, Guatemala, Guatemala
optout@clientconsent.org · +502 4210-3333