Why was I contacted?
If you were called, texted or emailed and don’t remember agreeing to it, you are entitled to an answer — and to have it stop.
Ask us directly
Email optout@clientconsent.org with the phone number or email address that was contacted. We will tell you the date permission was recorded, what was said at the time, and which companies it named.
You do not need to opt out first, and asking does not start any contact.
The usual explanation
Most contact traces back to an online form — a rate quote, a comparison tool, a questionnaire — where agreeing to be contacted was part of submitting it. That can be months earlier and is easy to forget, particularly when the company that calls is not the website you remember using.
If you would rather just stop it
You never have to establish why you were contacted before you can stop it. Use the opt-out form — it takes about thirty seconds and needs no explanation.
If it does not stop
Requests take effect within one business day and always within ten. If contact continues past that, contact us with your reference number. We keep a permanent record of every request, so a complaint can be checked against it rather than argued about.